FAQ: Frequently Asked Questions

How does the device work?

When the device is correctly operating in your vehicle, it searches for the Global Positioning System (GPS) signal from the global navigation satellite system.  After the GPS position is fixed, the device begins to save and record data in the form of longitude, latitude and time.

This data is uploaded to a computer application for use in vehicle management and reporting.

How do I download the Trip Stick?

To resolve problems with the upload of trip data check that:

  • The PEAK Mileage Capture Trip Stick device is attached to the computer.
  • The LED/light is displaying green to indicate the device is operating.

In instances where data does not seem to have been imported in to the Fleet Innovations application:

  • Check that the Trip Stick is firmly plugged into a USB port of the computer and the LED/light on the Trip Stick is showing green.
  • Check that there are no other Trip Stick devices attached to the computer.
  • Close the PEAK application and log back on using your username and password.

What happens if the Trip Stick becomes damaged?

  • If a Trip Stick becomes damaged and no longer operates it should be reported to the person responsible for managing your vehicle (fleet manager, business owner etc).  They will contact Fleet Innovations to arrange a replacement.
  • In the period between damaging the Trip Stick and receiving its replacement you should keep track of your business trips and their purpose manually.  You can enter all your trips using the manual claim creation feature on our web portal.

Please send damaged devices to:

Fleet Innovations Limited,Century House, St Johns Avenue, Kidderminster, DY11 6AX

Please enclose your full contact details.

Why is my Trip Stick LED Light not on?

When the LED/light on the Trip Stick device is not displaying, it normally means the device is not connected to an active power source. The action to take is:

  • Check that the connecting cable is firmly attached to both the device and the cigarette lighter adapter or vehicle USB port.
  • Check that the vehicle ignition is turned ON and the cigarette lighter adapter is displaying a red LED/light.

My start address seems strange?

This may happen from time to time and could be due to one of two reasons:

  • Reason 1: Hot, Warm, Cold Start
  • Reason 2: Satellite Drift

Reason 1: Hot, Warm, Cold Start

The time it takes to get a satellite lock on the GPS receivers on the ground can vary, especially where the receiver is in a moving vehicle or in dense urban areas. The time needed for a GPS lock is usually dependent on how the GPS receiver starts. There are three types of start – hot, warm and cold.

  • The Hot Start (average one second) is when the GPS device remembers its last calculated position and the satellites in view.
  • The Warm Start (average 25 seconds) is when the GPS device remembers its last calculated position.
  • The Cold Start (average 29 seconds) –is when the GPS device dumps all the information, attempts to locate satellites and then calculates a GPS lock. This takes the longest because there is no known information. A moving vehicle can make this process take longer.

Advice:  Wait for the green light to start flashing before moving the vehicle (it should only take a short while).

Reason 2: Satellite Drift

To put a highly complex scenario into the simplest terms, the orbit of satellites is subject to small variations which can influence the overall GPS calculations, particularly if there are fewer satellites that the device can lock on to at a given time. This very occasional effect is not something to worry about and is unlikely to result in a discrepancy of more than a few meters.

How do I install the Trip Stick?

It is important that the Trip Stick is located in a vehicle so that it is able to receive signals from the global navigation satellite system.

In a motor vehicle, the device can be installed by

  • Connecting it to any USB port in the vehicle, or
  • Attaching it to the cigarette lighter socket using the adapter provided.

The device can be placed on the dashboard of the vehicle and connected via the USB cable to the USB port, or to the adapter placed in the cigarette lighter socket.

What if I cannot upload trips?

To resolve problems with the upload of trip data check that:

  • The PEAK Mileage Capture Trip Stick device is attached to the computer.
  • The LED/light is displaying green to indicate the device is operating.

In instances where data does not seem to have been imported in to the Fleet Innovations application:

  • Check that the Trip Stick is firmly plugged into a USB port of the computer and the LED/light on the Trip Stick is showing green.
  • Check that there are no other Trip Stick devices attached to the computer.
  • Close the PEAK application and log back on using your username and password.

What if the Trip Stick is lost or stolen?

When a Trip Stick is lost it should be reported to the person responsible for managing your vehicle (fleet manager, business owner etc). They will contact Fleet Innovations to arrange a replacement.

In the period between losing the Trip Stick and receiving its replacement you should keep track of your business trips and their purpose in a temporary paper-based Trip Stick for future reference.

If you locate the device you thought was lost, report it to the person responsible for managing your vehicle and they will authorise you to continue using the original device.

Please contact us via support@fleetinnovations.com if your device is lost or stolen.

What precautions should I take?

While it is important that the Trip Stick is located in a vehicle so that it is able to receive signals from the global navigation satellite system, take care not to place it in locations that are:

  • Extremely hot (for example in direct sunlight, or on a heater vent near the windscreen)
  • Exposed to high levels of moisture.

How can I tell the Trip Stick is on?

At start-up when the vehicle ignition is turned on a green LED/light will display on the Trip Stick . When the Trip Stick is collecting data the green LED/light will flash every few seconds.

Will the Trip Stick work in all vehicles?

The Trip Stick will work in virtually all vehicles and in many cars can be located out of sight in the glove box or center console. We have experienced issues with some high end Range rovers and Jaguar vehicles where the Trip Stick needs to be carefully located in a place where the GPS signal can be reached. Even though we have many thousands of users there will be vehicles we have no experience of. If a signal cannot be gained in your specific vehicle we will give a full refund.

I have forgotten my password

If you have forgotten your password you will need to reset it. Go to www.peakmiles.com and log in, click on the forgotten password button located on the bottom right corner of the box. It will ask you to enter your email address. Then press reset and an email will be sent within a few minutes. If no email has been sent please check you spam account. Please note if you have reset your password twice you must use the newest email link to reset it.

I cannot remember my user name

For security reasons we cannot give this information to anyone. You will need to use your email and reset your password. To find out your ID/User name you then can go into my account and click on the ‘My Details’ button and the information will be here. If you wish to change it at this point go to the ‘Edit’ button and change it.

What if I cannot upload trips?

To resolve problems with the upload of trip data check that:

  • The PEAK Mileage Capture Trip Stick device is attached to the computer.
  • The LED/light is displaying green to indicate the device is operating.

In instances where data does not seem to have been imported in to the Fleet Innovations application check the following:

  • The Trip Stick is firmly plugged into a USB port of the computer and the LED/light on the Trip Stick is showing green.
  • There are no other Trip Stick devices attached to the computer.

Close the PEAK application and log back on using your username and password.

Is the route shown on the map exact?

Not exactly, we use waypoints and these are only logged every minute, however, this does not affect your mileage as the dongle is recording every 5 seconds.

Why do I have duplicate journeys?

This could be down to three factors:

  • The internet connection may have been lost while uploading and it only partial downloaded the journeys and when you uploaded the second time they were on it already.
  • The dongle was pulled out during uploading.
  • MOST COMMON - when you uploaded your data you never went back and deleted your Trip Stick. The next time you uploaded your data the exact same journeys were already there and they appear as pending. (They come up Pending if the original claim status has changed from pending to submitted, queried, marked for deletion, rejected or approved)

You need to use the delete function to erase duplicate journeys. You need to delete them individual or as a whole claim depending which is applicable.

How should i set up my account for the first use?

Step1 Download & Install the Drivers

The PEAK system will automatically detect which operating system you are using and will create a download button to ensure you download the correct driver. Click Download.

Step 2 Download and Install The PEAK App

The PEAK up loader App is a small software application (about 2.5mb) that is loaded on your computer.
The job of the app is to communicate with the dongle and to upload the mileage coordinates to our web servers.

You will need to install this application which means that you require admin rights, some users therefore may need to seek advice from their IT department or an IT professional.  The process is relatively simple and within the abilities of most computer users.

How to register an account?

Go to www.peakmiles.com and fill in the form. You will need your email address you registered with and the license key number that was sent after your purchase by email.

Fill in all the required fields and click register. Please remember you user name and password.

Once an account is registered what is the next step?

Follow these simple steps

    • Log in and go My Account then click on My Details and then click on edit my details
    • Add a vehicle - go to my account then click My Vehicle and click find/add vehicle enter your registration number and click look up.
    • Assign your Mileage Rate - go to Admin click on manage users and edit the user and select the driver grade and reports to tabs.
    • Edit your account details - Cut-off date, Trip Split Time, add financial year end.
    • Remind approvers- how many days before.

I have put the price per litre in the system and it asks me to increase it why is this?

The system is asking you for the amount in pence not pounds so you will need to move the decimal point two spaces back eg 1.389 will be 138.9p